Return & Refund Policy

Track Your Order

·        Once your order is shipped, you will receive a tracking link via email or WhatsApp.

·        You can use this link to track the real-time status of your order.

·        If you face any issues with tracking, please contact us at theduckstorycontact@gmail.com

Shipping Policy

·        Orders are usually processed within 1–3 working days after confirmation.

·        Delivery timelines may vary depending on location and courier partner.

·        Estimated delivery time is 5–10 working days.

·        Shipping charges (if any) will be clearly mentioned at checkout.

·        Delays due to weather, logistics issues, or unforeseen circumstances may occur.

What is the Return Policy for Apparels?

·        If you’re not satisfied with your order, you may request a return within 7 days of receiving the product.

·        Please ensure the product is in the same condition as received.

·        Once your return request is approved, we will arrange a return pickup through our courier partner.

·        A flat return courier fee of ₹100 will be charged and deducted from your refund amount.

·        Once the returned product reaches our warehouse and passes the quality check, we will initiate the refund process.

·        It generally takes 5–7 working days for the returned product to reach us, depending on your location and unforeseen delays.

·        The complete refund process takes approximately 7–10 working days from the date of your return request.

·        Refunds will be credited to the original mode of payment, with applicable shipping charges deducted.

NOTE:

·        Products must be unused, unwashed, and returned with all original tags, labels, packaging, and bill copy within 7 days of delivery.

·        If the delivered package appears tampered, damaged, or opened, please inform the delivery partner and refuse to accept the package.

·        Custom-made or personalized products are not eligible for return.

·        Items purchased during special offers, discounts, or clearance sales are not eligible for returns.

·        If you receive a wrong or damaged product, please email us clear photos/videos at 📧 theduckstorycontact@gmail.com — our team will assist you promptly.

·        Always include your Order Number and contact details when returning products.

·        Return shipping charges (₹100) must be borne by the customer.

What is the Exchange Policy for Accessories?

·        Exchanges are available only for products that are incorrectly delivered, defective, or damaged during transit.

·        Please share clear photos/videos at theduckstorycontact@gmail.com for verification.

·        Exchange requests must be raised within 7 days of delivery.

·        Items must be unused and returned with all original tags, packaging, and accessories.

·        If the requested replacement product is out of stock, you may choose an alternative product or request a refund.

·        Phone cases are non-refundable, unless an incorrect design or model was delivered.

·        If the returned item does not meet our exchange criteria, the request will not be processed.

·        Replacement products are shipped within 5–7 working days after the returned item reaches us.

·        Refunds (if applicable) will be credited to the original payment method, with shipping charges deducted.

I received a wrong or defective product. What should I do?

·        Please email us within 24 hours of delivery at theduckstorycontact@gmail.com, along with clear photos/videos of the issue.

·        Our team will review the case and guide you through the next steps.

·        If eligible, we will arrange a reverse pickup or assist you with the return process.

Order Cancellation Policy

·        Orders can be canceled before they are shipped.

·        Once an order is shipped, it cannot be canceled.

·        Refunds for canceled orders will be processed within 7–10 working days to the original payment method.

Can I get a refund on a canceled order?

·        Yes, refunds for canceled orders will be credited to the original payment method within 7–10 working days.

·        For any questions or support, feel free to reach out to us at theduckstorycontact@gmail.com

Need Help?

For any queries related to orders, returns, shipping, or payments, contact us at:
📧 theduckstorycontact@gmail.com